CAVOK’s team of technical services experts create products tailored to a client’s requirements using the latest in technology. Our capabilities include content evolution into new client/industry specifications, technical authoring, revision management with guaranteed turnaround times, and document distribution.
Our capabilities span from content development and authoring in legacy systems to newer fluidity-based systems authoring that encompasses XML content. We bring both subject matter knowledge and technology expertise, adapting to any authoring standard at any time to ensure clients’ solutions are the best suited for their needs and reliable.
Expertise
- Arbortext
- Aviation Authoring Standards
- Content conversion
- Content management
- Customized publishing solutions
- Data conversion
- Digital Technical Publications
- Distribution
- DTD/EDD
- FrameMaker
- Graphics conversion
- Interactive Electronic Technical Manual
- Legacy data conversion
- Manual distribution
- Manual revision
- Publication editing
- Published manuals
- S1000d
- Structured content
- Stylesheet development
- Technical illustration
- Technical writing
- XMetal
- XML/SGML
The Situation
A North American cargo carrier sought outsourced turnkey services for managing its technical publications and technical records functions.
This involved CAVOK using the client-adopted COTS software tools, including AMOS and AirVault, and adhering to the carrier’s approved procedures and policies.
Approach
CAVOK identified and dedicated systems-savvy staff for receiving and processing client documentation.
Defined procedures and key performance indicators, with progress and standards monitoring consistent with client expectations.
Adopted systems and tools responsibilities pertaining to all of the records and publications roles.
Represent the client in regulatory audits and aircraft transition cycles.
Keep current with tools and procedural updates by training/retraining and assigning staff with required capabilities.
Results
The client is fully satisfying its configuration management and technical records functions without any in-house staffing.
Decision support information is available in almost real time with the accuracy and integrity needed.
Regulatory and internal quarterly QA audits are highly successful, with only minor or no findings.
Bottom Line
CAVOK has successfully managed the functions at an operational level for this client for over 4 years.
4 Years
